Online assessments rely on a stable internet connection and compatible browser to function properly. Despite best efforts, technical issues can sometimes occur. Here’s what you should do if your assessment disconnects or freezes.
Preventing Connection Issues
To minimize the chances of disconnection:
Do not use a VPN – VPNs can interfere with your connection and may cause unexpected disconnections.
Avoid using mobile data – A stable Wi-Fi connection is preferred for a smoother experience.
Use a compatible browser – Chrome and Firefox are recommended for the best performance.
What to Do If a Disconnect Happens
Even with precautions, disconnections may still occur. If your online assessment freezes or disconnects:
Check your internet connection – Ensure that your connection is back up and stable.
Refresh the page – In most cases, you will be able to continue from where you left off.
If the Issue Persists
If refreshing the page does not resolve the problem and you are unable to complete your assessment:
Contact your teacher or administrator – Explain the issue and request a retry. They may be able to reset the attempt or provide an alternative solution.